Orders and payment

Which payment methods do you accept?

All orders are prepaid at checkout. You can pay by UPI or by debit and credit card. Cash on Delivery is not available.

Can I get my order gift wrapped?

Yes. Every piece ships in protective packaging, and gift packaging is available for an extra charge. Ask for it in the order notes, or contact us before your order is dispatched.

Shipping and delivery

How long does delivery take?

We dispatch every order within 24 hours of payment confirmation, every day of the week, including weekends and public holidays. Standard delivery within India is free and takes 3 to 5 days. Express delivery costs ₹100 and takes 1 to 2 days. Exact times depend on your location and courier delays. You choose the delivery option at checkout.

Do you ship outside India?

Yes, to selected countries, for a flat rate of ₹2,300 per order. Delivery time depends on the destination, customs clearance and the local courier. Customs duties, taxes and import charges, if any, are paid by the customer.

How do I track my order?

When your order is dispatched we email the tracking details to the address on your order. See our Track Order page for more help.

Returns and damaged items

Can I return or exchange a product?

All sales are final. We do not accept returns or offer refunds once a purchase is made, so please check the product details and size before you order. Our size guide can help you choose.

What if my item arrives damaged or defective?

Tell us within 48 hours of delivery. Email us your order number, clear photos of the item and the damage, a short description, and an unboxing video. The video is mandatory: record yourself opening the parcel without cuts, from the sealed package to the item. Claims made without an unboxing video, or after 48 hours, cannot be accepted. Where the damage is confirmed, we may offer a replacement or repair, at our discretion.

What if my order is lost in transit?

We will offer a refund or replacement after verifying with the courier.

Visit and contact us

Where are your stores?

Shop 1: 6-3-200/B5/LG, Banjara Hills Road No. 1, Hyderabad 500034.
Shop 2: Plot no 1130/A, Road Number 36, Jubilee Hills, Hyderabad 500033.

How can I contact you?

Email info@pandorasartjewellery.com or call +91 90591 13197 / +91 91215 73197.